First Rule of Tech Support -have you tried turning it off and on again?
Second Rule of Tech Support -HAVE YOU TRIED TURNING IT OFF AND ON AGAIN!?
Third Rule of Tech Support -Is it plugged in?
Fourth Rule of Tech Support -Are you sure?
Fifth Rule of Tech Support -Unplug it and plug it back in.
Sixth Rule of Tech Support -If this is your first night at Tech Support, you HAVE to take a phone call.

